Old How it works

Step 1

Choose the products you need from our curated selection of amazing independent brands, you can either join our auto-replenishment service or purchase products as and when you need them, letting us know when a refill is needed. All accessories are one time purchases, but soaps can be included in our auto-replenishment service.

 

Step 2

Our auto-replenishment service is designed to ensure you always have what you need when you need it. You stay in control by choosing delivery intervals that suit you. We’ll give you a timely notification before upcoming deliveries and you can easily press pause, cancel or delay your refill to a time that suits you - no commitment, and no nasty surprises.

Step 3

Every order we receive is delivered via bicycle couriers and electric vehicles, because we’ve made a commitment to keep the air clean. We’re currently delivering to all of zone 1 and zone 2 of London.  At checkout, we’ll ask you to select your preferred delivery date, and a morning or afternoon delivery slot.  You’ll receive your products in a bespoke Circla bottle bag, which is yours to keep, and perfect for nipping out to the shops. Just don’t throw it away — you’ll need it later!

Step 4

We’ll drop an email reminder into your inbox the day before your delivery, and we’ll update you on delivery day to let you know a more exact delivery time. But just in case we miss you, we can leave your products in a safe space, which we’ll ask you about during the checkout process.  Where needed, all first orders are delivered with pumps, unless you tell us otherwise. 

Step 5

Add your new products to your bathroom, bedroom or wherever you need them and rejoice you have now broken up with unnecessary single-use packaging.

Step 6

On refill day, all you need to do is leave your empty bottles outside in your Circla bottle bag. We’ll collect it, and deliver your new order.

Step 7

For every bottle you return, we’ll award you points which you can redeem on your next order. If you forget a bottle, it’s no problem - just keep it for next time.  All we ask is for you to keep your pumps. Leave the rest to us.